Overview

At MOOMA, each order is prepared with care. Please review our shipping policy prior to completing your purchase.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays).

During product launches, promotions, or high-volume periods, processing times may be extended.

You will receive a confirmation email once your order has shipped.

Shipping timelines are estimates provided by the carrier and are not guaranteed.

MOOMA is not responsible for shipping delays caused by:

Delivery timeframes begin once your order has been shipped, not when it is placed.

Shipping rates are calculated at checkout based on destination, weight, and selected shipping method.

Shipping fees are non-refundable.

Customers are responsible for entering accurate shipping information at checkout.

MOOMA is not responsible for:

If a package is returned due to incorrect address information, the customer is responsible for additional shipping fees to reship the order.

Once a package has been marked as delivered by the carrier, MOOMA is not responsible for lost or stolen packages.

If your package is marked delivered but cannot be located:

We are not able to replace or refund orders confirmed as delivered.

If your package arrives damaged, you must notify us within 5 days of delivery.

Please email hello@moomashop.com, and include:

Failure to notify within 5 days constitutes acceptance of the shipment.

Customers are responsible for all customs duties, taxes, and import fees imposed by their country.

MOOMA is not responsible for delays due to customs processing.

Because MOOMA products are made with whole and natural ingredients, extreme temperatures during transit may affect texture or consistency.

This does not affect product integrity.

Customers are responsible for bringing packages indoors promptly upon delivery.

If you experience an issue with your shipment, please contact MOOMA at hello@moomashop.com.