Overview

At MOOMA, each formulation is crafted in small batches using whole, natural ingredients. Due to the hygienic and perishable nature of skincare products, all sales are final.

We do not offer refunds.

Please review this policy carefully before completing your purchase.

Store Credit Eligibility

At our sole discretion, we may offer store credit for eligible returns under the following strict conditions:

A return request must be submitted within 14 days of confirmed delivery
Product must be returned within 7 days of return approval
Product must be at least 75% full
Product must be returned in original packaging
Proof of purchase is required

Returns that do not meet all eligibility criteria will not be accepted.

Return approval is not guaranteed.

Store Credit Terms

Approved returns will be issued as store credit only.

Store credit:

Has no cash value
Is non-transferable
Cannot be redeemed for cash
Cannot be applied toward shipping fees
May not be reissued if lost or expired

Store credit will be issued only after the returned product is received and inspected.

MOOMA reserves the right to deny store credit if product use exceeds permitted levels or if the product has been tampered with.

Non-Returnable Items

The following items are final sale and not eligible for store credit:

Opened products used beyond 25%
Gift cards
Promotional or discounted items
Limited releases
Bundles
Products marked “Final Sale”
Items damaged due to misuse, improper storage, or failure to follow usage instructions

Damaged or Incorrect Items

If your package arrives damaged, you must notify us within 5 days of delivery.

Please email hello@moomashop.com, and include:

Your order number
Clear photos of the damaged packaging and product

Failure to notify within 5 days constitutes acceptance of the shipment.

Natural Variation Disclaimer

MOOMA products are made with natural and organic ingredients. Variations in texture, color, scent, or consistency are inherent to botanical and whole-ingredient formulations and do not constitute defects.

Changes caused by exposure to heat, improper storage, or environmental conditions are not considered product defects.

Allergies and Skin Sensitivity

Customers are responsible for reviewing ingredient lists prior to purchase.

We recommend performing a patch test before full application.

MOOMA is not responsible for adverse reactions resulting from:

Undisclosed allergies
Failure to review ingredients
Improper use
Combination with other products

If irritation occurs, discontinue use immediately.

Shipping Liability

Once an order has been transferred to the shipping carrier, MOOMA is not responsible for:

Shipping delays
Lost packages
Stolen packages
Incorrect addresses entered at checkout

Customers are responsible for ensuring shipping information is accurate at time of purchase.

Right to Refuse

MOOMA reserves the right to refuse returns, store credit, or service to any customer at our discretion, particularly in cases of suspected misuse, abuse of policy, or fraudulent activity.

Contact

Return requests must be submitted to MOOMA at hello@moomashop.com.